Key Account Manager

Zagreb, Croatia

cvik2x.png Tom Cvitkovic

Head of Talent

sara.png Sara Madjer

HR Specialist

Contact address:

apply@q.agency
Life at Q is anything but boring! We’re on a mission to find the As to the most challenging Qs of today. That makes our everyday lives more fun, our team more cohesive and our daily tasks more exciting. Are you ready for a challenge?

We’re looking for a proactive, team-oriented, and motivated Key Account Manager (m/f) to join our team. We value a go-getter attitude, the drive to get things done, and the empathy to understand our client’s needs and wants. Our team prides itself on working hard and having fun while doing it. We believe in the power of bringing like-minded people together.

What is it all about?
  • Managing the relationships with some of Q’s most important clients, as well as handling smaller accounts
  • Collecting project-related information, conducting meetings with clients and preparing those inputs for our production team in a structured way
  • Finding opportunities for upsell and cross selling
  • Creating project proposals, based on estimations and information provided by the Q production team
  • Client satisfaction measuring and reacting promptly according to the client signals, finding adequate solutions and measures
  • Always innovating the sales process and account management activities, staying ahead of the curve with fresh ideas and initiatives
  • Helping the team with converting qualified leads to clients
  • Reporting on the daily and weekly activities, inter-department coordination
What we expect from you?
  • 3+ years of experience in sales / account management in the IT industry
  • Professional working proficiency in English, both written and spoken
  • Strong presentation and written communication skills
  • Great communication and relationship-building skills to effectively support and connect with a diverse and valuable team and clients
  • Strong collaboration skills
  • Strong “will do” attitude and a global mindset
  • Flexibility to adapt to new tools and procedures
  • That you are self-directed, organized, proactive and detail-oriented with an eye toward high quality
And it would be awesome if you… 
  • Have experience in agency work (multiple clients at a time)
  • Have a technical background - understanding or hands-on experience in software development projects
What we offer
  • IT community involvement — Meetups, Workshops & Articles
  • Educational budget
  • Free English Course
  • 100% paid sick leave
  • Flexible working hours & remote work
  • Dog-friendly environment
  • Option to have a massage in the office
  • Informal hangouts — Movies, Running, Hiking, Game Nights, etc.
  • Entertainment and relaxation — Table tennis, Table football, PlayStations, Darts, Massage chairs, Cards & Board games
  • Yoga classes & subvention of Multisport card
  • Coffee, IceCream, and Snacks
  • Bike parking
Salary range

Our salaries are based on your experience, level of knowledge & technical interview.

Apply now